Please refer to this page before contacting us via email or facebook
FAQ FOR BEASTMILK JEWELLERY
How do i send my inclusions?We need about 10-20mls (1oz) of milk. You can express with a pump or by hand or if you have a strong let down, just hold a cup under your opposite breast while feeding bub. Please do not send more than 30ml as larger bags are more likely to leak.Use a breastmilk storage bag, wrapped in paper towel and placed inside a ziplock bag to send your milk. Alternatively, place the breast milk into a ziplock bag and then into 2-3 more ziplock bags so if it leaks we will still get all the liquid gold. This is the riskier option so please try the first method. ***Please DO NOT send vials, cups or containers, they almost always leak!*** Please write your full name on the pouch and place the pouch in a padded envelope or CD mailer box. The cost should be about $3 – $5. Please send the milk to- BREASTMILK JEWELLERY PO Box 109 Miners Rest 3352 Victoria Australia COMMON QUESTIONS I Have a discount code Discount codes can’t be used on any product in the store APART FROM Custom listings, gift vouchers, pay it forward tickets and placenta encapsulation Does the Australia Post allow breast milk to be shipped? Yes. It just has to be marked “liquid”. Breast milk separates, is this OK? Yes, this is fine, we fully mix all milk before beginning the process. Can I use frozen milk? Yes, just be sure to defrost it before sending so the envelope doesn’t get wet and rip. How will I know when you’ve received my milk? You will receive a update in your “my account” alerting you of its arrival Once we have shipped your product it will be marked as ‘shipped’. You will be notified by email when the status changes. How long will it take? The whole process takes about 13 weeks from the day we receive your milk. We reserve the right to change this wait time without notice to reflect our work load, it is up to you to keep yourself updated on the facebook page as to the changes to this wait time. Post generally takes around 1 week within Australia, 2-4 weeks from overseas – both for the milk to get to me and the jewellery to get back. Why is mine taking longer than normal ? Everyone’s milk is different, some milk comes out of my pot almost dry and some take a week to be dry enough to add it to the jewellery, adding it before it is ready compromises the jewellery’s life span If you have anymore questions feel free to ring me on 0481192404 or email email@example.com How do I post from international?HEADHEREAND PRINT THE INPORT DECLARATION AND FILL OUT CORRECTLY AND FOLLOW THE CLEAR INSTRUCTIONS Permit: 0002591720
Permit Conditions It is the Importer’s responsibility to ensure that the following permit conditions are met in relation to each consignment. Where more than one set of permit conditions is shown for a commodity please read each set of conditions to determine which applies to a specific consignment.1. Products containing biological material This section contains permit conditions for the following commodity (or commodities): 1. Human Therapeutics 1.1. Biosecurity Pathway a. This permit allows for the import of the following products only: – Human breast milk – Human placenta – Human umbilical cord (ALL OTHER INCLUSIONS SUCH AS HAIR AND CREMATION ASHES DO NOT NEED A PERMIT BUT YOUR WELCOME TO USE THE PERMIT NUMBER IF IT MAKES YOU FEEL MORE COMFORTABLE)
For further information please contact: Regional – Clearance assistance: http://www.agriculture.gov.au/about/contactus/phone/regional Canberra – Administrative assistance or technical assistance: email firstname.lastname@example.org (See Attachments) or phone 1800 900 09 Shopping InformationHow long does it take?Currently, do to a high volume of orders, and only Cindy solely working on your inclusions, the wait time currently sits around 13 weeks from the time that we receive your inclusions. This expected time may change closer to times such as Christmas, Mothers day, Fathers day, so please be sure to esquire if you are unsure if your item will arrive in time for these holidaysMy item is lost in the post!Breastmilk Jewellery and it’s staff members do not take any responsibility for lost posted items, you must contact the relevant business and lodge a claimOrders and ReturnsBREASTMILK JEWELLERY ~HEART INFUSED KEEPSAKES ~TERMS AND CONDITIONSCindy takes great pride and care in her work, every piece is a extension of herself and every order is hand made with a great deal of admiration for the Journey that the piece will represent to the owner. The professional preservation method of Breastmilk is a trade skill that Cindy has worked very hard at perfecting, every DNA artist has their own method, these methods consists of a “dry”or a “wet”method, Cindy has perfected both a dry and a wet method. Not all breastmilk is the same color, some has a blue tinge, some is creamy and others is a little on the very light orange side, it really does depend on the length of time that the mother has been feeding and also their diet. As you can understand this color variation can reflect in the individual items crafted, especially when a “dry”method is used, so, having said that, if your piece is not pure white, then that is because your milk is not pure white. Refunds and Post You agree to these terms and conditions upon purchasing, make sure that you read them and understand them before agreeing to them, once check out is complete you are bound to the following terms and conditions of sale. The turn around time for your item generally sits between 8-13 weeks from the time that we receive your inclusions into our studio, we reserve the right to change this wait time accordingly with out notice to reflect our workload, it is up to you to make sure that you are checking the Facebook page and FAQ page for these changes.We do not offer refunds as materials and time go into each item we produce. If your milk gets lost in the post there is nothing we can do. Please send it again. If you are sending ashes in the post we recommend you pay for a tracking number so you know where the parcel is at all times. Once you have ordered it is your responsibility to send your inclusions, we do not remind you to do so. If you haven’t sent it within 3 months, your order status will be changed to Expired and your order will be considered abandoned, no refund or store credit will be applied to you. It is your responsibility to ensure that you have inclusions to post before you order, we do not refund due to you having hopes that you will be able to supply milk once your baby is born, as these are situations that can not be foreseen. DO NOT post your inclusions if it is the last of what you have, we cannot be held responsible if the last of your inclusions goes missing in the post or if for some unforeseen circumstance your milk fails to preserve the first time leaving us with needing to do another re run. If you can not replace it do not send it! Please contact via email immediately if you wish to change your order’s shimmer or fleck selection, please keep in mind that the request may be too late for you to change depending on the progress of your order at the time. We do not refund, however, store credit may be issued on a case by case basis but refunds are not possible as materials are purchased to complete orders as they come through. If your items do not arrive in the post to you then if is your responsibility to contact Australia Post to find out where your item is, contacting us in regards to it won’t give you anymore answers than your tracking number can provide and takes up unnecessary admin time that could be used helping other enquiries. Your tracking number will be provided to you on completion of your order and we do take photos of the parcels at the post office with tracking number as proof of postage. If you fail to recover your item from Australia post we can not replace or refund the order, if you wish to have the item remade you will have to place a claim with Australia Post to recover the value of your items, once Australia Post has returned the funds to you, Then you may go ahead and reorder. Lay-buys Lay-Buy is an affordable payment plan option that allows you to pay-off a product or service via one down payment, with the balance paid over 1, 2 or 3 monthly instalments. Your purchase is delivered to you after the final instalment payment is completed. A 1.9% admin fee is payable to Lay-buy. Upon check out you will have the option to choose a non refundable down payment of 20, 30, 40, or 50%, only choose the amount that you know your funds can afford to cover at the time, failed payments may result in future lay-buys being refused. Your choice of payment plan can be chosen by you with a selection at check out for you to pay your Lay-Buy off over a 1, 2 and 3 month period, when you have chosen your downpayment percentage and your length of plan, you will be given a talley of what dates and amounts will be automatically removed from your account, it is your responsibility to ensure that you can make these payments available. Your item will not be crafted until your lay-by is complete, please do not send your inclusions before this time. Any inclusions that are posted to us before the lay-by is complete, we reserve the right to return it to you via post with out tracking. Cancelled lay-buys are NOT refundable, If you need to cancel your lay-buy you will not be issued with a refund but 50% of your lay-by payments will be applied to a new lay-buy if you decide to try again with in 3months, this will not be automatically applied and you will need to contact us in regards to this BEFORE you purchase Who creates my Jewellery?Currently, Cindy is the only one that will create your Jewellery. Kristy, Breastmilk Jewellery’s admin, will shortly be undergoing training in this area.Can I have a refund?Unfortunately due to all of our items being hand crafted and containing materials that are of no value to any one else but the buyer, we do not refund. We may consider a store credit on a case to case basisHow long do i have to post my inclusions?Please post your inclusions with in 3 moths of ordering, we order all of the supplies for your orders as they come in, so to be fair to us, and to not cause confusion in the studio, we recommend posting as soon as you can. If you have made a order and do not post your inclusions, we do not refund your purchase, as orders for settings and flecks have already been made our end to make your order.I am local, can I come around and drop my inclusions off ?Due to Cindy working from her personal home, we do not allow drop off to her personal address. If you wish to drop off your inclusions to avoid postage fees, you are welcome to take it to our PO Box 109 at the Miners rest post office and ask the lovely staff to place it in out PO Box for us to collect. You must still clearly label your drop off with your name and order number.Do you create custom orders?Yes. However, to cover administration costs of researching your materials for a custom order, a $20 custom order fee applies. Please contact us on facebook to esquireHow do i add flecks and shimmers to my order ?Please make a note in the comments section of check out with your preference to additions to your inclusions Please note, opal, and fluorite do come at a extra cost to your Jewellery, flecks and shimmers are free to addWhat happens with my left over inclusions?We post all left over inclusions back with your Jewellery, apart from breastmilk. If there is any left over pour from your breastmilk, Cindy will include a small extra gift from the left overs, this gift will be random and will depend on the amount left over and what molds/settings are available to her at the timeDo your beads fit a pandora bangle?Yes, they sure do.My ring doesn’t fit, can I have it resized ?Yes you sure can, head to the ring resizing listing in the ring section of the store or follow this link HERE
FAQ FOR PLACENTA ENCAPSULATION CLIENTS
WHY ARE YOU DIFFERENT FROM THE OTHER SPECIALIST?
Our kitchen is registered with the Ballarat City Council for a grade 3, home based retailer kitchen under part VI of the food act 1984. Your placentas is prepared in our registered kitchen by a certified placenta encapsulation specialist.
Ballarat Placecentas bases its unique service on on a safe, hygenic and registered service, this is also our promise to you. Cindy has completed her study in Postnatal Education, Birth Support and Placenta Encapsulation. Her certification was gained through the study at PBiU in LA in the USA. We have been so blessed to have gained the support and respect of our Local Hospitals, the fact that we have had many recommendations from the hospitals alone speaks volumes to us, and we very much appreciate and value the relationship that we hold with the Ballarat Base Hospital, the Saint John Of God Hospital, and also the Sunshine Hospital in Melbourne. Our local Ballarat Hospitals have been very supportive and even stock out Placenta Safety Transport Kits that comply with the Guidelines for the safe transport of infectious substances and diagnostic specimens. This allows you to be able to leave your decision to encapsulate until the very last minute if you like.
WHAT IS THE PROCESS ?
We like to personally contact our clients via phone to be able to discuss with them the different options and methods that are available and how they can benefit them. It is important that we chat with you so you are informed on how the different methods (TCM and Raw ) work and when you can and can not take either method, to gain the most from your pills you need to be taking the right method. Once you have made an informed and educated decision after chatting to us on the phone and have decided to go ahead, we will require you to fill out a pathologines disclosure form, If health issues on the form does not exclude you from encapsulating then you will be booked in and and a placenta safety transport kit will be provided to you two weeks prior to your due date (earlier if you have any concerns ) When the birth of of your baby arrives, you will phone us as soon as you are able, we will then pick up the placenta from maternity, the midwives will most likely have it packed ready for us, If not, we will pack it into the kit when we arrive. The placenta will be transported back to our registered kitchen in a car fridge ensuring that it remains cool at at safe food grade temperature at all times. It will undergo a health check and anatomy check and any problems will be immediately reported to you and the staff at the hospital. Your placenta will then be cleaned, drained, infused with healing TCM herbs and encapsulated using the PBi Specialist method, this is a patent method and and sacred to PBi Specialists, it is one of the highly regarded methods in placenta encapsulation and keeps the true Traditional Chinese Medicine principles true to their ancient practices. Your package will be returned to you with in 48 hours.
BUT I AM HAVING A HOME BIRTH.
No worries!, we can still collect the placenta and our safety procedures still apply. You may also wish to have your placenta encapsulated in your own home to add to your home birth experience
BUT I WAS PLANNING A LOTUS BIRTH.
A lotus birth has amazing benefits and we are very supportive of this idea, but, for your own safety, we as that you keep in mind the the health of the placenta and the fact that you will be consuming it. Our recommendations are that you consider a "modified lotus birth", where the placenta is left attached to the baby for up to 4 hours before it is removed and placed into the placenta safety transport kit, this will ensure that your placenta will remain within the safety guidelines for encapsulation.
I DON'T LIVE IN BALLARAT, CAN YOU HELP ME ?
Yes!, due to high demand we have decided to broaden our travel services, we now offer placenta encapsulation for the majority of Victoria. Prices are $1 per loaded kilometer.
Your placenta is transported in a car fridge for its safety and your peace of mind.
If you are our of town and wish to use this service it is essential that you contact us before you purchase so appropriate arrangements can be made.